Once your order has been confirmed, it's not currently possible for you to change it prior to dispatch.

You have an option to cancel but you need to be quick about it. Please call Customer Service immediately, and they will do their best to fulfill your request.

However we cannot promise that they will be able to cancel the delivery if you have already received an e-mail confirmation stating that your order has already been shipped.

If your order has already been shipped, you will need to return the order to us.

Orders placed on primusafrica.com are dispatched from our warehouse in Cape Town, South Africa and can be delivered to countries in Sub-Saharan countries

Note that we do not deliver to PO boxes or Army bases as well as certain islands and remote areas. See below for more information.
Please note that your order will be delivered by courier and will require a signature on arrival.

Once your order has left the warehouse you will receive an email providing you with a tracking number.

If items are disappearing from your shopping bag, this may be because you are using your internet browser's “back” button, rather than selecting one of the “Continue shopping in...” links on the shopping cart page.

If you are still having problems, try deleting the cookies on your computer. Usually, you need to select the tab “Tools” on your internet browser to clear the browsing data.